{"id":364,"date":"2025-07-22T23:51:53","date_gmt":"2025-07-22T23:51:53","guid":{"rendered":"https:\/\/vll93bn9mch.c.updraftclone.com\/nextcooling\/?page_id=364"},"modified":"2025-07-29T18:44:31","modified_gmt":"2025-07-29T18:44:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/cicgroup.com\/nextcooling\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"364\" class=\"elementor elementor-364\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b83606 e-flex e-con-boxed e-con e-parent\" data-id=\"9b83606\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3eaf7f9 elementor-widget elementor-widget-heading\" data-id=\"3eaf7f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f0956f elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5f0956f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"lead xsmall\">We\u2019ve put together some commonly asked questions to give you more information about our cooling tower products and services<\/p><p class=\"lead xsmall\">If you have a question that you can\u2019t find the answer to, please use the\u00a0<a href=\"https:\/\/cicgroup.com\/nextcooling\/contact\/\" target=\"_blank\" rel=\"noopener\">contact us<\/a>\u00a0page.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b280f82 elementor-widget elementor-widget-html\" data-id=\"b280f82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n:root {\n  --faq-font: inherit;\n  --faq-color: inherit;\n  --faq-accent: #00BAA8;\n  --faq-line: #e0e0e0;\n}\n\n\/* FAQ Wrapper *\/\n.faq-section {\n  margin-bottom: 40px;\n}\n\n\/* Section Title *\/\n.faq-section h2 {\n  font-size: 1.8em;\n  margin-bottom: 20px;\n  color: #00BAA8;\n  font-family: var(--faq-font);\n}\n\n\/* Each Item *\/\n.faq-item {\n  border-bottom: 1px solid var(--faq-line);\n  padding-top: 16px;\n  padding-bottom: 16px;\n}\n\n\/* Question Wrapper *\/\n.faq-question {\n  font-family: var(--faq-font);\n  color: var(--faq-color);\n  cursor: pointer;\n  display: flex;\n  align-items: flex-start;\n  position: relative;\n  padding-right: 32px;\n  transition: background 0.3s ease;\n}\n\n.faq-question:hover {\n  background: none;\n}\n\n\/* Number styling *\/\n.faq-number {\n  color: var(--faq-accent);\n  font-weight: bold;\n  min-width: 35px;\n  display: inline-block;\n  font-size: 0.95em;\n}\n\n\/* Question text styling *\/\n.faq-text {\n  font-weight: 500;\n  line-height: 1.5;\n  flex: 1;\n  padding-left: 8px;\n}\n\n\/* Dropdown Arrow *\/\n.faq-question::after {\n  content: \"\u25bc\";\n  font-size: 0.8em;\n  position: absolute;\n  right: 0;\n  top: 4px;\n  color: var(--faq-accent);\n  transition: transform 0.3s ease;\n}\n\n\/* Rotate Arrow When Active *\/\n.faq-question.active::after {\n  transform: rotate(180deg);\n}\n\n\/* Answer Content *\/\n.faq-answer {\n  display: none;\n  margin-top: 8px;\n  font-family: var(--faq-font);\n  font-size: 1em;\n  font-weight: bold;\n  color: #00BAA8;\n  padding-left: px; \/* aligns with question text *\/\n}\n<\/style>\n\n<div class=\"faq-section\">\n  <h2>New Towers<\/h2>\n\n  <div class=\"faq-item\"><div class=\"faq-question\">What information do I need to provide in order for you to correctly size a cooling tower?<\/div><div class=\"faq-answer\">The flow rate, inlet and outlet temperatures, water quality and location. Log onto our online calculator to see which towers will suit your requirements.<\/div><\/div>\n\n  <div class=\"faq-item\"><div class=\"faq-question\">Why do you need to know where the site is?<\/div><div class=\"faq-answer\">To know where to deliver the tower (if not ex-works), access requirements (if IWC is doing the installation), and what is available to install the tower. The location is also critical to size the tower where the wet bulb temperature and elevation is not provided.<\/div><\/div>\n\n  <div class=\"faq-item\"><div class=\"faq-question\">What role does water quality play?<\/div><div class=\"faq-answer\">The fill needs to be selected according to the water quality. It can easily get clogged\/grow bacteria if the water quality is poor, and the incorrect fill is selected.<\/div><\/div>\n\n  <div class=\"faq-item\"><div class=\"faq-question\">What role do environmental conditions i.e., temperature and humidity play and how do they impact on the cooling tower\u2019s performance?<\/div><div class=\"faq-answer\">The tower size is based on the environmental conditions.<\/div><\/div>\n\n  <div class=\"faq-item\"><div class=\"faq-question\">Why is my tower underperforming?<\/div><div class=\"faq-answer\">The internals might be clogged or damaged. There is build-up. The weather is affecting the cooling process.<\/div><\/div>\n\n  <div class=\"faq-item\"><div class=\"faq-question\">Are spares for new cooling towers readily available?<\/div><div class=\"faq-answer\">Yes \u2013 Standard spares which include nozzle kits, drift eliminators, fill, louvre inserts, impellers, fan motors etc. have a lead time of 1 -3 day ex-works. Non-standard spares which include larger fan motor assemblies have longer lead time since this is not kept in stock.<\/div><\/div>\n\n  <div class=\"faq-item\"><div class=\"faq-question\">Do you trade in old towers?<\/div><div class=\"faq-answer\">Contact us for more details \u2013 sales@iwc.co.za<\/div><\/div>\n\n  <div class=\"faq-item\"><div class=\"faq-question\">Do you sell second\/hand refurbished towers?<\/div><div class=\"faq-answer\">No, but we can refurbish\/replace the tower.<\/div><\/div>\n\n  <div class=\"faq-item\"><div class=\"faq-question\">Do you offer pumps with your towers?<\/div><div class=\"faq-answer\">Upon request \u2013 sales@iwc.co.za<\/div><\/div>\n\n  <div class=\"faq-item\"><div class=\"faq-question\">Does the cooling tower come complete with a motor?<\/div><div class=\"faq-answer\">Yes<\/div><\/div>\n\n  <div class=\"faq-item\"><div class=\"faq-question\">Does the cooling tower use water\/ lose water?<\/div><div class=\"faq-answer\">Minimal water loss as a result of evaporation.<\/div><\/div>\n\n  <div class=\"faq-item\"><div class=\"faq-question\">Is VAT payable on cooling towers being sent across border?<\/div><div class=\"faq-answer\">Yes, if customer collects. No, if we deliver.<\/div><\/div>\n\n  <div class=\"faq-item\"><div class=\"faq-question\">Are you ISO certified?<\/div><div class=\"faq-answer\">Yes \u2013 ISO9001 and ISO45001<\/div><\/div>\n<\/div>\n\n<div class=\"faq-section\">\n  <h2>Spares<\/h2>\n\n  <div class=\"faq-item\"><div class=\"faq-question\">How do I know when my tower needs a service?<\/div><div class=\"faq-answer\">When the tower is not cooling as efficiently, if parts are broken, leaking or internals are clogged, if the mechanicals are not working.<\/div><\/div>\n\n  <div class=\"faq-item\"><div class=\"faq-question\">Do you service the cooling tower as well as supply the spares?<\/div><div class=\"faq-answer\">Yes, the towers can be serviced, and spares are supplied.<\/div><\/div>\n\n  <div class=\"faq-item\"><div class=\"faq-question\">How often do I need to service my cooling tower?<\/div><div class=\"faq-answer\">The tower should be serviced every year to maintain good efficiency and operation.<\/div><\/div>\n\n  <div class=\"faq-item\"><div class=\"faq-question\">Can I service the cooling tower myself?<\/div><div class=\"faq-answer\">Yes. You can inspect internals, the fan motor assembly and the fibreglass. The internal spares can be cleaned or replaced by removing the fan motor assembly and climbing in the tower. Test the motor. Clean the basin. Check the inlets and outlets.<\/div><\/div>\n\n  <div class=\"faq-item\"><div class=\"faq-question\">What information do I need to provide in order for you to correctly supply cooling tower spares?<\/div><div class=\"faq-answer\">The type of cooling tower, the type of item, the quantity alternatively a job number.<\/div><\/div>\n\n  <div class=\"faq-item\"><div class=\"faq-question\">Where do I find the cooling tower model number?<\/div><div class=\"faq-answer\">On the name plate attached to the cooling tower.<\/div><\/div>\n\n  <div class=\"faq-item\"><div class=\"faq-question\">Where do I find the cooling tower serial number?<\/div><div class=\"faq-answer\">On the name plate attached to the cooling tower.<\/div><\/div>\n\n  <div class=\"faq-item\"><div class=\"faq-question\">Do you deliver to site?<\/div><div class=\"faq-answer\">Yes<\/div><\/div>\n\n  <div class=\"faq-item\"><div class=\"faq-question\">Is VAT payable on spares being sent across border?<\/div><div class=\"faq-answer\">Yes, if customer collects. No, if we deliver.<\/div><\/div>\n\n  <div class=\"faq-item\"><div class=\"faq-question\">Are you ISO certified?<\/div><div class=\"faq-answer\">Yes \u2013 ISO9001 and ISO45001<\/div><\/div>\n<\/div>\n\n<script>\ndocument.querySelectorAll('.faq-question').forEach(q => {\n  q.addEventListener('click', () => {\n    const answer = q.nextElementSibling;\n    const isOpen = q.classList.contains('active');\n\n    \/\/ Close all\n    document.querySelectorAll('.faq-answer').forEach(a => a.style.display = 'none');\n    document.querySelectorAll('.faq-question').forEach(q => q.classList.remove('active'));\n\n    \/\/ Toggle this one\n    if (!isOpen) {\n      answer.style.display = 'block';\n      q.classList.add('active');\n    }\n  });\n});\n<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ We\u2019ve put together some commonly asked questions to give you more information about our cooling tower products and services If you have a question that you can\u2019t find the answer to, please use the\u00a0contact us\u00a0page. New Towers What information do I need to provide in order for you to correctly size a cooling tower?The [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-364","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ - Next Cooling<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cicgroup.com\/nextcooling\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:description\" content=\"FAQ We\u2019ve put together some commonly asked questions to give you more information about our cooling tower products and services If you have a question that you can\u2019t find the answer to, please use the\u00a0contact us\u00a0page. 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